Privacy Policy

As an end user, you should know how a website uses your personal information and data, so kindly read our website Fareohorse Privacy Policy. We understand how important privacy is, and we respect your privacy, too. Our privacy policy lets you know how all our data collection techniques work and are justified in the policies we all follow; we cherish openness, which is why we don't hide these things from you. So, you should take your time to review the privacy policy carefully. Use our website only if you agree with each and every point that is mentioned in the policy. If you have any questions regarding any point of our privacy policy, you can reach out to us.

The Information We Collect:

For many uses, such as booking, payments, and other requirements, we gather your personal information and data. Below is the data we collect from our users and visitors:

• Full name, Gender, Birthday, we gather all the individual details.
• Contact details include phone number, email address, and alternative contact number.
• Travel information such as Passport numbers, airline preferences, travel data, travel preferences, and flying details are collected from the passengers.
• Your Login Information, i.e., username and password, and account settings, are all collected.
• We collect your credit or debit card information and bank details.
• Data from your social media account with authorized access is collected, such as your travel recommendations, places, photos, videos, EOs, etc.

How The Personal Information Is Collected By Us

We and our third-party partners may collect your personal data and information through these means. Some of this information is collected automatically. Listed below are some of the information collected by us:

From Services: Personal information may be gathered via the Services (e.g., when booking, registering for a promo, or special travel requests). This could be either personally provided to us or such information is gathered automatically.

Offline Sources: We might gather personal information from you, such as when you contact our customer care services.

Via Other Sources: To the extent allowed by the law, we may obtain your Personal Information from other sources, such as public databases, marketing partners, social media platforms that include people with whom you are friends or are connected, and other third-party applications.

Advertising and Analytical Data

We and our other third-party partners automatically collect or process the information that our customers or passengers provide to us. We also collect information about your device and the use of our services. The types of information collected by us may include:

• Browser and device information, including IP address, device user IDs, browser or device type and version, and geolocation information.
• Services Usage data such as the route taken to or while exiting our services, what page you are on or have visited, the links you clicked, the photos or video content you saw, mouse movements, scrolling, and clicks. All these behaviours are noted down.
• Data of advertising measurement, Data related to your views or clicks, cookie IDs or other digital IDs assigned to such device, advertisements shown on our services, types of information mentioned above, and other conversions according to the ads served.

How We May Use The Personal Data And Information

We may use the personal information for:

• We contact you regarding your booking or purchase, including processing your payment, and provide you with relevant customer support to complete your booking or purchase. We make travel arrangements using passport information.
• To answer your questions and address your requests—providing newsletters and other things.
• To enable the Social sharing functionality
• We may allow you to participate in contests and other promotions. Specific activities include extra guidelines that might provide further details regarding our usage and sharing of your personal information. So, read those guidelines carefully.
• We provide administrative materials, including details about the Services and updates to our terms, conditions, and policies, to keep you informed.
• Goods and offers are presented explicitly for you, and marketing communications that may interest you or otherwise customise your experience through our Services are sent to you.

How do we guarantee the confidentiality of the data we collect?

We utilize cutting-edge technological approaches to gather, protect, and oversee data. The collected information enhances the customer experience and the quality of our services. We do not disclose this information to partners unless it is required for bookings and reservations or if you have consented. Your data may be disclosed to comply with legal obligations. We place the highest priority on the security and confidentiality of your data.

What if you prefer not to disclose the information to us?

Your privacy rights are of the utmost importance to us, and as a result, you are in complete control of providing or concealing your data. We cannot access your information if you choose not to share your data. Nevertheless, your ability to utilize our website's most advanced services and features may be restricted if you opt not to provide direct or indirect data. If you have any questions, please do not hesitate to contact our representative for further assistance. You can reach us by emailing support@fareohorse.com or calling 1-888-447-6182.